Privacy notice: Website visitors

Who you are

This information is relevant to you if you’re a visitor to our website, have engaged with us on social media, or have subscribed to receive emails from us.

Who we are

For the purposes of data protection law, the ‘controller’ of your personal data will be Shieldpay Ltd, a company registered in England and Wales under number 10061792 and registered as a controller with the ICO under number ZA197669.

What personal data we collect about you

Biographical and contact data includes your name, phone number, email address and other contact information provided by you

Communications data includes email communications, direct messages via social media and notes stored in our CRM system

Social media data includes your social media handle/username, social media profile and any public exchanges between us

Technical data includes your IP address (which may indicate whether you are accessing our website from a corporate network and therefore reveal the name of your employer), unique device identifier, device type, browser type and the country or city in which you’re located

Tracking data includes information about how you arrived at content on our website and how you interacted with it (such as the links you clicked and how long you spent on certain pages)

We may also use your personal data for purposes that are compatible with the above purposes. In doing so, we'll take into account various factors including the link between the original purpose and the purposes of the intended further processing, the nature of our relationship, the nature of the personal data, the potential consequences for you and any additional safeguards that we can put in place.

We also collect and use statistical and demographic data, for example, to understand the profile of visitors to our website and the content that appeals to them. While such data may be derived from your personal data, if it can’t directly or indirectly identify you, it doesn’t constitute ‘personal data’. However, if we’re able to combine that data with other data to identify you, then we will treat it as personal data in accordance with this privacy notice.

Where we get your personal data from

We will generally get your personal data directly from you, however technical data and tracking data is collected automatically using cookies, web beacons and similar technologies, depending on your browser settings. For further information, please see our Cookies policy.

What we use your personal data for

We'll use your personal data for the purposes listed below. Against each of these purposes, we've identified which categories of personal data listed above are required and the legal ground relied on by us in line with data protection law.

Purpose	Categories of personal data	Legal ground
Tailoring how our website is presented to you and keeping our website secure		Where we can do so without storing any cookies or similar files on your device, our legitimate interests in tailoring the content of our website to your location and type of organisation you work for; if we need to store cookies or similar files on your device, your consent
Sending you our email newsletter		Where your email address is a corporate email address, we may rely on our legitimate interests in adding you to our mailing list; if you subscribe directly, your consent
Responding to any enquiries submitted using forms		Our legitimate interests in responding to enquiries submitted through our website concerning our products and services
Engaging with you on social media platforms		Our legitimate interests in engaging with potential new customers, employees, suppliers and marketing contributors via social media, for example, LinkedIn
Making improvements to our website design and content		Where we can do so without storing any cookies or similar files on your device, our legitimate interests in understanding our website users, ensuring our content is relevant and informing our marketing strategy; if we need to store cookies or similar files on your device, your consent

Who we share your personal data with

Depending on which of the purposes listed above applies, we may share your personal data with:

Technical service providers as necessary for us to operate our website, manage our marketing campaigns and conduct our business operations
Regulatory bodies such as the Financial Conduct Authority and Financial Ombudsman Service, where requested by them in connection with our marketing campaigns

How long we keep your personal data for

We will only keep your personal data for as long as necessary in connection with the purposes for which we collected it. We maintain a data retention schedule for each category of personal data we hold.

We will retain technical data and tracking data for up to 2 years from when it was collected, communications data for up to 3 years from the date of the last communication and social media data for as long as it remains available in the public domain.

You may withdraw your consent from storing cookies and similar files using the options on our website or through your browser settings. You may also unsubscribe from our newsletters at any time by clicking the ‘unsubscribe’ link in the footer of each email and, in any case, we will ask you to confirm whether you want to continue receiving newsletters from us every 2 years.

Privacy notice:
Website visitors

Last updated: 2 December 2024

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