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Privacy notice:
Introducers

Last updated: 2 December 2024
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Who you are

This information is relevant to you if you introduce potential customers to us as an individual, or as someone who is employed or engaged by someone else.

Who we are

For the purposes of data protection law, the ‘controller’ of your personal data will be Shieldpay Operations Limited, a company registered in England and Wales under number 14318564 and registered as a controller with the ICO under number ZB476223.

What personal data we collect about you

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Biographical and contact data includes your name, phone number, email address and other contact information

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Communications data includes email communications, letters and notes of calls or meetings stored in our CRM system

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Contract data includes, where you are providing services to us an individual, any contract entered into between us or, where you are employed or engaged by a supplier, any contractual document naming you as a contact/representative

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Financial data includes, where you are providing services to us as an individual, your bank account details and financial records including commission statements, bank details, invoices and transaction records

Where we get your personal data from

We'll generally get your personal data directly from you or from the organisation that employs or engages you.

What we use your personal data for

We'll use your personal data for the purposes listed below. Against each of these purposes, we've identified which categories of personal data listed above are required and the legal ground relied on by us in line with data protection law.

Purpose Categories of personal data Legal ground
Communicating with introducers about their services and introductions Picture 1.png-1envelope-1

 

 Our legitimate interests in communicating with introducers about potential introductions and matters relating to our relationship
Entering into and performing contracts with individuals as introducers Picture 1.png-1contract-1

 

 If we’re contracting directly with you, contractual necessity
Providing commission statements, paying invoices and related transactional matters envelope-1Picture 1.png-6

 

 If we’re contracting directly with you, contractual necessity

We may also use your personal data for purposes that are compatible with the above purposes. In doing so, we'll take into account various factors including the link between the original purpose and the purposes of the intended further processing, the nature of our relationship, the nature of the personal data, the potential consequences for you and any additional safeguards that we can put in place.

Who we share your personal data with

Depending on which of the purposes listed above applies, we may share your personal data with:

  • Technical service providers as necessary for us to effectively conduct our business operations
  • Regulatory bodies such as the Financial Conduct Authority and Financial Ombudsman Service, where you are providing services that are relevant to the provision of payment services

How long we keep your personal data for

We'll only keep your personal data for as long as necessary in connection with the purposes for which we collected it. We maintain a data retention schedule for each category of personal data we hold.

We'll retain communications data and contract data for the duration of the contract plus six years and financial data for 6 years from the end of the financial year to which the records relate.